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Ticket Refund and Cancellation Application

ArtsTicket is here to assist you with your online ticket refund application. Before you request a refund or cancel your booking, please check the program/event refund policy. Meanwhile, please make sure that your tickets were purchased via ArtsTickets and you have not yet collected your printed tickets or you have had e-tickets via App. You can fill in a maximum of 15 tickets at a time. If there are more than 15 tickets, you can separate them into multiple applications or download the application form and send it back through (1) Fax:(+886)-2-3393-9908 or (2) E-mail: ticketservice@mail.npac-ntch.org.

Because the signature function isn’t supported on Internet Explorer, please use Google Chrome, Firefox or Safari instead of IE as your browser.

If you have collected your tickets, please bring them or send them through registered mail to ArtsTicket’ service offices in Taipei, Taichung, Tainan or Kaohsiung within the prescribed time limit.

Application Options


  • Ticket exchange and refund policy for programs organized by National Performing Arts Center: for programs organized by National Theater & Concert Hall, National Taichung Theater, National Kaohsiung Center for the Arts (Weiwuying) and National Symphony Orchestra, a refund request must be made at least one day before the performance.
  • For programs organized by other presenters but tickets purchased from ArtsTickets, a refund request must be made at least ten days before the performance. For example, a ticket for a program on 2/15, has to be exchanged or refunded before or on 2/5, unless it is specified otherwise by the presenter.
  • A 10% handling fee of the original purchase price will be charged when a refund is made (a payment of NTD 1,000 gets a refund of NTD 900), unless the presenter specifies it otherwise.
  • This service applies only to online bookings with paper tickets that have not yet been collected or e-tickets via App. The application has to be submitted on the day of order; for example, if the ticket is ordered on 4/1, then the application has to be submitted on 4/1.
  • No handling fee will be charged for ticket cancellation.

Refund/Cancellation Application Notice

  1. This service applies only to ticket holders who have not yet collected their paper tickets or have had e-tickets via App.
  2. Once a booking is refunded or cancelled, it cannot be undone. A 10% handling fee will be charged when a refund is made and the amount will be credited back to the credit card used for the original purchase.
  3. Make sure you log into ArtsTicket website and click the “human head icon > my tickets(我的票券)” to check your ticket status one hour after the submission. (You can check the next day if the application was sent after office hours.)
  4. If you encounter any problems, please contact our service center(refund): +886-2-3393-9882. Our office hours (refund): Everyday 12:00~20:00.